Data Center Services Supervisor

Responsibilities:

1. Execute service standards and ensure their implementation within the DC campus.
2. Develop various visitation standards based on business requirements.
3. Analyze and classify customer service demands, establish corresponding service categories, and set service fee standards.
4. Responsible for incident, problem, and change management within the data center teams in the region, ensuring SLA compliance.
5. Enhance the service level of data centers within the region from aspects such as service awareness, service requirements, and service content.
6. Optimize the office environment and customer experience within the data centers in the region.
7. Collaborate with project teams to complete new project delivery work.
8. Conduct training and assessments for the DCS operations and maintenance team.
9. Ensure the quality of service delivery for the company’s service delivery team and front office department as assigned by superiors.

Requirements:

1. Bachelor’s degree or above.
2. Fluent in spoken English, with preference given to those with international customer service experience.
3. Over 3 years of management experience in the service industry is preferred.
4. Demonstrated leadership abilities within a team.
5. Strong communication skills, proactive and outgoing personality, with a high level of service awareness and capability.
6. Strong planning abilities.

Informasi perusahaan

No. Registrasi

1423155-H

Pertanyaan dari perusahaan

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

• How would you rate your English language skills?
• How many years’ experience do you have as a Data Center Operations Staff?