You are expected to provide comprehensive reports and insights to the CS Department and other departments to highlight and resolve customer issues. You will deliver your reports to CS Assistant Manager.
Key Responsibilities:
- Maintain databases, dashboards, and report collections of Customer Service
- Collect, analyze, and interpret business data into proper reports
- Pro-actively approach related various departments to collect data that are related with CS department
- Monitor and analyze KPIs to ensure the CS team are align with company goals and business
Qualifications:
- Able to join as soon as possible
- Min. Bachelor Degree of any relevant degree/major
- Proficient in English (professionally – speaking and writing)
- Have decent experience as a Data Analyst & Reporting in Customer Service will be an advantage
- Familiarity with Ms. Excel, Google Spreadsheet, and/or other statistic and numerical platforms/tools
- Strong mathematical & numeracy skills
- Excellent analytical skill – able to identify trends, patterns, and insights from data
- Strong attention to detail
