Key Responsibilities
Service Expansion Strategy and Execution
1. Analyze customer needs and develop new services or products to meet market demand.
2. Identify market trends and customer needs to build a competitive service lineup.
3. Develop customized solutions that provide value beyond customer expectations.
Strengthen Existing Customer Relationships
1. Build and maintain strong, ongoing relationships with customers, increasing customer retention and loyalty.
2. Proactively gather and implement customer feedback for continuous service improvement.
3. Implement processes and tools to enhance customer satisfaction.
Lead and Optimize Internal Operations
1. Lead the internal operations team to build efficient workflows and drive process improvements.
2. Collaborate with various departments to ensure smooth business execution.
3. Introduce digital tools and automation solutions to enhance operational efficiency and resource allocation.
Data Analysis and Performance Management
1. Make data-driven decisions by analyzing customer purchasing trends and market movements.
2. Monitor key performance indicators (KPIs) and develop improvement strategies.
3. Propose and execute business strategies based on both quantitative and qualitative data.
Team Management and Development
1. Lead a cross-functional team, fostering strong collaboration across departments.
2. Provide mentorship and guidance to team members, setting goals and conducting performance reviews to support their growth.
3. Drive new initiatives and maintain high team morale and motivation.
Requirements
Mandatory Qualifications:
1. 5+ years of experience in business development or operations leadership in B2B e-commerce or a related field.
2. Proven track record in customer engagement and service expansion.
3. Experience as a team leader with strong management skills.
4. Strong analytical ability and data-driven decision-making skills.
5. Experience in working with cross-functional teams.
6. Problem-solving skills and excellent communication abilities.
7. Fluency in business-level English (mandatory).
Preferred Qualifications:
1. Knowledge of e-commerce platform development and operations.
2. Experience in service innovation and development.
3. Experience in introducing digital tools and automation solutions.
