We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Fitment Technician Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Demonstrate leadership skills in leading a team of fitters namely junior fitters, fitters and senior fitter who are responsible for executing all fitments within the country
- Provide necessary guidance and support to each fitter whenever required
- Communicate effectively with the scheduler and assist in the assignment of Fitters to each job based on their competency
- Ensure fitment duration are kept within schedule by the respective fitters
- Ensure quality of fitments are maintained by all fitters
- Perform relevant on the job coaching function for new and existing fitters
- Ensure the competency of all fitters by conducting regular review
- Maintain professional image on individual & operational cleanliness while performing the allocated task at designated location by the fitment team
- Conduct detailed investigation on fitment issue pertaining to customers complaint and record all findings & provide resolution to the operation manager
- Prepare and present all fitment related matters during each operation meeting
- Adhere to prescribe Cartracks business practices, policies and standards
- Provide overseas onsite support to other Cartrack office in other countries
- Deploy fitters schedules according and minimize of costs to Company
- Manage fitter accordingly on the right competency training according to company’s standard operations procedures.
- Provide good service to customers
- Ensure production/service milestone is met
- Read mechanical drawings, bills of material and route sheets
- Provide administrator support in terms of quality and system maintained functionally
- Manage operational aspects of new and old projects (ensuring execution of product on time, mechanical/warranty repairs, attend site meetings, update CRM record on company drive
- Familiar with AC and DC Control circuits and fault findings
- Provide weekly and monthly reports for fitments
- Read and use multimeters
- Fit taper keys, typically into coupling
Requirements:
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Others) or equivalent
- Minimum of 5 years experience in related industry and Technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage
- Preferably Senior Executive specialized in Engineering Electronics/Communication or equivalent.
- Preferably working in automotive industries handling maintenance in vehicles
- Knowledge of Project Management
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
