Key responsibilities
General Management
- Ensure day to day operational running smoothly in the store.
- Responsible for the sales performance of the store, analyse sales and forecast future sales.
- Developing strategy to improve sales through product and price strategies with merchandiser and new opportunities.
- Responsible for financial and legal matters.
- Making decision in regard of store operation, finance, product variety and marketing.
- Working with marketing and comms to develop campaigns and promotion for the store.
- Train and support the team in order to make sure everything run smoothly.
- Ensures the operations and administration are in compliance with policies, ordinances, and regulations.
- Serves as principal advisor to the Museum Director, as well as other departments regarding the commercial operations of the museum
- Demonstrates effective staff development and organizational skills in areas such as becoming role model, hiring, coaching, collaboration, problem solving and goal setting. Empowers internal staff to think, act and plan in a collaborative manner.
- Facilitates the development of competent human resources and a conducive working environment in the company and:
- Assists in the selection, evaluation, and orientation of new PT staff members.
- Ensure efficient number of manpower needed to support daily operation and future growth
- Coordinate with HR to identify requirement for development/training of staff
- Coach / counsel subordinates to increase work motivation and achieve best performance
- Provide formal and informal guidance and feedback to subordinates to ensure all subordinates understand their roles, functions, job Descriptions and KPIs
- Conduct performance evaluation based on the policy
- Manages resources and activity to ensure the achievement of KPIs as required
- Delivers regular reporting to management
Financial Management – Shop
- Ensure proper financial management of PT with respect to procurement, account keeping and taxation
- Oversees the preparation of financial reporting documents relating to the PT for the BOD
- Oversees the PT budget including planning, preparing, monitoring and administering
- Recommends opportunities to grow and develop new revenue streams for the museum.
Requirements
- Passion for retail and proven business development / account management / marketing expertise in the retail sector with at least 3+ years of relevant experience.
- Good understanding of the MS-Office product set & using them to get the right messages across to our merchant partners.
- Understanding of E-commerce, online and offline retail markets.
- Excellent communication skills (verbal & written),
- Good at creating project plans & ensuring alignment across parties.
- Fast learner, detail oriented, and very good with consistent follow-ups
