R&D Engineer – Trial Sample
Responsibility:
- Prepare customer trial samples and review the sample application forms submitted by the sales department to ensure all information is accurate.
- Based on the information provided by sales, select the appropriate product specifications.
- Communicate with business assistants to determine the sampling time and ensure that customer requirements are met promptly. Prepare the sample stock list according to the required quantity.
- Register in the sample dispatch record, ensuring the accuracy and completeness of the records.
- Track customer trial results in real-time and promptly obtain customer feedback. Collect, organize, and archive client test reports.
- Manage the sample inventory effectively, ensuring its quantity remains within reasonable limits. Replenish any lacking samples in stock promptly.
- Dispose of expired samples following the established procedures.
- Maintain close communication with the sales, production, and other departments to ensure smooth operations.
- Conduct regular inventory checks of the sample warehouse to ensure that stock data matches reality.
- Provide technical support to customers and answer queries related to the samples.
Requirements:
- Bachelor’s degree or above in Polymer Materials, Printing, or Paper-making related majors.
- Experience in the liquid food or packaging materials industry is preferred.
- Good communication and coordination skills, able to handle the demands of different departments and customers.
- Possess some data analysis skills, able to make preliminary analyses and arrangements of customer feedback.
- Customer-oriented mindset, emphasizing customer experience.
- English spoken as daily communication, able to use it as working language.
