- Responsible for tour handling in European destinations according to our customers (agents) needs/requirements
- Manage the operation team to work in accordance to work process and provide a good collaboration with Country Managers and Sales team
- To lead a team of operation executive, to develop & build-up the team.
- To ensure the work quality and work efficiency of the operation team
- Work closely and consult with Head of Operation to ensure the optimization of the manpower.
- Provide good, valuable and workable solution to management from time to time, ensure the operation staff works within the company are kept up to the business & market growth.
- Possess good communication skills, positive mind-set to build the team, team-work and good leadership.
- Monitor the cancellation deadline and ensure cost control, to ensure all necessary policy & processes are in compliance with the standard SOP
- Handle other jobs/task as assigned by the company.
Requirements:
- Degree holder or Diploma holder in travel & tourism;
- At least 10 years relevant working experience, of which at least 5 years’ managerial role.
- With background knowledge of land operator (or otherwise travel agent);
- Able to work under pressure;
- A good team player and can handle the job independently
- Excellent organization and planning skills as well as finding solution.
- Mature, independent and able to work under pressure;
- Team leading experience is a MUST;
- Proficient in PC operation especially MS Excel, Word and Power Point;
- Excellent command in spoken English.
